Shipping policy
Shipping Policy
All orders ship from our fulfillment warehouse in China, with tracking, to customers worldwide. Total delivery time is processing time plus transit time, and both are shown below.
Where we ship from
Absoluto Parfum products are stored and dispatched from our warehouse in China. Our company, ABS PARTNERS LLC, is registered in New Mexico, United States, but we do not ship from the United States or hold local stock in other countries.
Delivery times
Processing time is the time we need to prepare and hand your order to the carrier: 1–3 business days (Monday to Friday, excluding public holidays). Transit time starts when the carrier collects the parcel.
|
Destination |
Processing |
Transit |
Total estimated delivery |
|---|---|---|---|
|
United States |
1–3 business days |
7–15 business days |
8–18 business days |
|
Europe and United Kingdom |
1–3 business days |
7–15 business days |
8–18 business days |
|
Canada and Australia |
1–3 business days |
8–18 business days |
9–21 business days |
|
Latin America |
1–3 business days |
12–25 business days |
13–28 business days |
|
Rest of the world |
1–3 business days |
10–25 business days |
11–28 business days |
During launches, sales and holiday periods, processing may take up to 5 business days, and we will email you if your order is delayed. Delivery times are carrier estimates and are not guaranteed; delays caused by customs or carriers do not change the order once shipped, but we will always help you locate your package.
Shipping costs
Shipping costs are calculated at checkout based on your destination and order weight, and are shown before you pay. There are no hidden handling fees.
Order tracking
When your order ships, you will receive an email with your tracking number and a link to follow your package. If you have not received it within 4 business days of ordering, contact us.
Customs, duties and taxes
Because orders ship internationally from China, your parcel may be subject to import duties, taxes (such as VAT or GST) and customs fees in your country, including in the United States and the European Union. Where these charges are collected at checkout, they are shown in your order total and you will not pay them again on delivery. Otherwise, they are charged by your country's customs or the carrier and are the customer's responsibility. Orders refused because of unpaid duties are not eligible for a refund of shipping costs, and the cost of returning the parcel to China may be deducted from your refund.
Shipping restrictions
Fragrances contain alcohol and are classified as flammable goods for transport. As a result:
- Some carriers accept perfume only by specific services, which is reflected in the transit times above
- We may be unable to ship to certain countries, territories, P.O. boxes or military addresses (APO/FPO)
- If we cannot ship your order to your destination, we will cancel it and issue a full refund
Shipping address
Please make sure your shipping address is complete and correct. We can change the address only before the order ships, so contact us immediately if you notice an error. We are not responsible for orders lost because of an incorrect address. Orders returned to us because of an incorrect address can be reshipped at the customer's cost.
Lost, stolen or damaged packages
If your tracking shows "delivered" but you have not received your package, check with neighbors and your local post office, then contact us within 7 days of the delivery date. If your package arrives damaged, see our Refund & Return Policy. If the carrier confirms a package is lost, we will send a replacement or issue a full refund. If your order has not arrived 10 business days after the end of the estimated delivery window, contact us and we will open an investigation with the carrier.
Contact
Shipping questions: contact@absolutoparfum.com · WhatsApp +34 645 03 12 10