Refund policy
Refund & Return Policy
You can return any unopened product within 30 days of the delivery date for a full refund of the product price, with no restocking fee. This policy applies to every order placed on absolutoparfum.com, operated by ABS PARTNERS LLC, in every country we ship to.
Summary
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Return window |
30 days from the date of delivery (not the order date) |
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Condition required |
Unopened, unused, original seal and packaging intact |
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Restocking fee |
None |
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Return shipping (change of mind) |
Paid by the customer — international shipping to our warehouse in China |
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Return shipping (damaged, defective or wrong item) |
Free — we cover it or issue a refund without return |
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Refund method |
Original payment method |
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Refund timing |
Issued within 5 business days after we receive and inspect the return |
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Exchanges |
Available — see below |
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Contact |
contact@absolutoparfum.com |
Eligibility
To be eligible for a return, your item must be:
- Unopened, unused and in its original sealed packaging (cellophane wrap intact)
- Accompanied by proof of purchase (order number or receipt)
- Requested within 30 days of the delivery date shown in your tracking information
For hygiene and safety reasons, fragrances and body creams that have been opened, sprayed or unsealed cannot be returned, unless the item arrived damaged, defective or incorrect.
How to return an item
- Email contact@absolutoparfum.com with your order number, the item(s) you want to return and the reason. You do not need an account or to log in.
- Within 2 business days we will reply with a return authorization and the full return address.
- Pack the item securely and ship it by mail with a trackable service. Send us the tracking number.
- Packages sent without a return authorization cannot be processed.
Where returns are sent and what they cost
Our orders are fulfilled from our warehouse in China, and returns are sent back to that same warehouse. Returns are not accepted at our registered office in the United States.
For change-of-mind returns, you pay the cost of shipping the parcel from your country to China. This is an international shipment, and its cost depends on your country and carrier. Fragrances contain alcohol and are restricted by some carriers, so please check that your carrier accepts perfume before sending. Original shipping charges are not refunded for change-of-mind returns.
Damaged, defective or wrong items
If your order arrives damaged, leaking, defective or is not the item you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a free replacement or issue a full refund, including the original shipping cost. You will not pay any return shipping, and in most cases you will not need to send the item back.
Refunds
Once your return arrives at our warehouse, we inspect it and email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take another 5–10 business days to show the credit on your statement.
If you have not received your refund within 15 business days of our approval email, contact us at contact@absolutoparfum.com and we will resolve it.
Exchanges
To exchange an unopened item for a different product, request a return as described above and tell us which product you want instead. Once we receive the original, we ship the new item; any price difference is charged or refunded to your original payment method.
Order cancellations
You may cancel your order free of charge before it ships by emailing us with your order number. Once an order has shipped, it can no longer be cancelled and is handled as a return.
Customers in the EU and UK
If you are a consumer in the European Union or the United Kingdom, you have a legal right to withdraw from your purchase within 14 days of delivery without giving a reason. Our 30-day window includes and extends this right. As the law permits, you bear the direct cost of returning the goods, and the right does not apply to sealed goods that are unsuitable for return for health or hygiene reasons once unsealed after delivery.
Chargebacks
If there is a problem with your order, please contact us first. We answer within 24–48 hours on business days, which is usually faster than opening a dispute with your bank.
Contact
Returns and refund questions: contact@absolutoparfum.com · WhatsApp +34 645 03 12 10